Wenn Sie finden, dass eine große Herausforderung in Ihrem Berufsleben vor Ihnen steht, so müssen Sie die HDI HD0-400 Zertifizierungsprüfung bestehen. Pass4Test ist eine echte Website, die umfassende Kenntnisse über HDI HD0-400 Zertifizierungsprüfung besitzen. Wir bieten exklusive Online-HDI HD0-400 Prüfungsfragen und Antworten. So ist es ganz leicht, die Prüfung zu bestehen. Unser Pass4Test bietet Ihnen 100%-Pass-Garantie. Pass4Test ist als Anführer der professionalen Zertifizierung anerkannt. Sie bietet die umfangreichste standardisierte Trainingsmethoden. Sie werden feststellen, dass die HDI HD0-400 Prüfungsfragen und Antworten zur Zeit die gründlichste, genaueste und neueste Praxis sind. Wenn Sie die HDI HD0-400 Prüfungsfragen und Antworten haben, werden Sie sicher mehr sicher sein, die Prüfung zum ersten Mal zu bestehen.
Sie können im Internet teilweise die Fragen und Antworten zur HDI HD0-400 Zertifizierungsprüfung von Pass4Test kostenlos herunterladen. Dann würden Sie sich ganz gelassen auf Ihre Prüfung voebereiten. Wählen Sie die zielgerichteten Schulung, können Sie ganz leicht die HDI HD0-400 Zertifizierungsprüfung bestehen.
Sie haben einen großen Traum. Sie können viele Materialien zur Vorbereitung finden. Unsere Fragen zur HDI HD0-400 Zertifizierungsprüfung können Ihren Traum erfüllen. Die Fragen und Antworten zur HDI HD0-400 Zertifizierungsprüfung von Pass4Test werden von den erfahrungsreichen IT-Fachleuten bearbeitet. Mit unseren Produkten können Sie alle Probleme versuchen. Wir würden Ihnen versprechen, dass die Kandidaten die realen Antworten 100% bekommen.
Exam Code: HD0-400
Prüfungsname: HDI (HDI Qualified Customer Support Specialist)
Viele IT-Leute sind sich einig, dass HDI HD0-400 Zertifikat ein Sprungbrett zu dem Höhepunkt der IT-Branche ist. Deshalb kümmern sich viele IT-Experten um die HDI HD0-400 Zertifizierungsprüfung.
HD0-400 prüfungsfragen Demo kostenlos downloden: http://www.pass4test.de/HD0-400.html
NO.1 Which of the following is most likely to be a barrier to communication?
A. The customer ability to use self-help systems.
B. The customer previous experience with the Support Centre.
C. The customer position in the business.
D. The level of support provided by the Support Centre.
Answer: B
HDI HD0-400 HD0-400 prüfungsfragen
NO.2 What is the most important reason for maintaining legal compliance in the Support
Centre?
A. Maintaining legal compliance prevents employees from downloading music.
B. Maintaining legal compliance prevents unauthorised internet usage.
C. Maintaining legal compliance protects identity information.
D. Maintaining legal compliance protects your personal rights.
Answer: C
HDI HD0-400 HD0-400 prüfungsfragen HD0-400
NO.3 What is the most important reason for using customer satisfaction surveys?
A. Customer satisfaction surveys allow customers to say what they really think without
offending Support Centre staff.
B. Customer satisfaction surveys help to determine if customer service expectations are
being met.
C. Customer satisfaction surveys provide an accurate set of management reports on SLA
performance.
D. Customer satisfaction surveys provide information that can be used to assess blame
for problems.
Answer: B
HDI zertifizierung HD0-400 HD0-400 originale fragen
NO.4 Which statement best describes your role in the incident management process?
A. Conduct customer satisfaction surveys for each incident.
B. Escalate all incidents to other groups.
C. Log and document all incidents.
D. Resolve each incident to the customer satisfaction.
Answer: C
HDI prüfung HD0-400 prüfungsfragen HD0-400 HD0-400 HD0-400
NO.5 What is the best description of your role in supporting customers?
A. Ensure that the customer complies with the SLA.
B. Manage the customer expectations.
C. Pass all customer inquiries to level 2 support.
D. Resolve all customer incidents without escalation.
Answer: B
HDI HD0-400 dumps HD0-400 HD0-400 prüfungsunterlagen
NO.6 What is a best practice for dealing with an abusive customer?
A. Ignore the customer language.
B. Maintain your professionalism.
C. Show empathy and sympathy.
D. Use your active listening skills.
Answer: B
HDI HD0-400 HD0-400 HD0-400 HD0-400 zertifizierungsfragen HD0-400 zertifizierung
NO.7 Which is a best practice for dealing with stress?
A. Drink more water.
B. Ignore the stress.
C. Take short naps when you can.
D. Talk to someone about your concerns.
Answer: D
HDI exam fragen HD0-400 testantworten HD0-400 HD0-400 prüfungsfrage
NO.8 Which statement best describes a team?
A. A team is a forum for creativity and self expression.
B. A team is a group of people working to accomplish the same goals.
C. A team is a group of strong personalities.
D. A team is an open, honest environment.
Answer: B
HDI HD0-400 HD0-400 zertifizierung HD0-400 prüfung
NO.9 What is a best practice for negotiating with Certkiller .com?
A. Look at the problem from the customer perspective.
B. Only provide a service that is included in the SLA.
C. Strictly follow the Support Centre policies.
D. Transfer the customer to your supervisor if they disagree with you.
Answer: A
HDI zertifizierungsfragen HD0-400 HD0-400 zertifizierungsfragen HD0-400 zertifizierungsfragen
NO.10 What is the most important reason why Support Centres monitor incidents?
A. Incident monitoring is done by all good Support Centres.
B. Incident monitoring is an ITIL best practice.
C. Incident monitoring is the Support Centre primary function.
D. Incident monitoring results in improved quality of services.
Answer: D
HDI exam fragen HD0-400 prüfung HD0-400 echte fragen
NO.11 What behaviour should be avoided when talking with Certkiller .com on the telephone?
A. Addressing the customer by name.
B. Asking the customer technical questions.
C. Telling the customer to hold.
D. Using terms of endearment.
Answer: D
HDI HD0-400 HD0-400 HD0-400 echte fragen HD0-400
NO.12 What is the best reason for using paraphrasing?
A. Using paraphrasing gives the customer a chance to tell you if you have understood
them.
B. Using paraphrasing increases the customer knowledge of technical terminology.
C. Use paraphrasing to repeat the customer words back to them.
D. Use paraphrasing to tell the customer what they should have done.
Answer: A
HDI HD0-400 HD0-400
NO.13 Your help desk/support centre wishes to become a model for best practice, what is one of
the main sources of excellent information and advice to help achieve this?
A. A web master magazine.
B. Senior management meetings.
C. Knowledge Centred Support.
D. The marketing department.
Answer: C
HDI HD0-400 zertifizierungsfragen HD0-400 dumps HD0-400
NO.14 How can active listening help you?
A. Active listening helps to build a wider knowledge base for the organisation.
B. Active listening improves overall performance against SLAs.
C. Active listening increases the customer level of satisfaction.
D. Active listening reduces the need for you to talk all day.
Answer: C
HDI HD0-400 zertifizierung HD0-400 HD0-400 prüfungsfrage
NO.15 Which statement best describes a problem?
A. A problem is a group of incidents that recur occasionally.
B. A problem is a group of incidents with different symptoms.
C. A problem is a significant incident with an unknown cause.
D. A problem is a single incident with a known solution.
Answer: C
HDI HD0-400 HD0-400 HD0-400 antworten
NO.16 When is it most appropriate to escalate an incident to a manager?
A. Escalate an incident if the customer begins to complain.
B. Escalate an incident the customer is emotional.
C. Escalate an incident if the customer requests to speak to a manager.
D. Escalate an incident if the Support Centre is short of staff.
Answer: C
HDI HD0-400 HD0-400 HD0-400 HD0-400 antworten
NO.17 Which statement best describes the concept of teamwork?
A. Teamwork involves competing with others to prove you are the best.
B. Teamwork involves having all team members participate.
C. Teamwork involves keeping ideas to yourself in case they do not work.
D. Teamwork involves working separately to achieve personal goals.
Answer: B
HDI HD0-400 echte fragen HD0-400 HD0-400 zertifizierungsantworten HD0-400
NO.18 What is a best practice for effective cross-cultural communication?
A. Ask open questions.
B. Increase the pace of the call.
C. Repeat everything that the customer says.
D. Use proper language expressions.
Answer: D
HDI HD0-400 HD0-400 testantworten HD0-400
NO.19 Certkiller .com calls with a problem you know they could solve using the Support Centre
web site. What is a best practice for encouraging the customer to try self-help?
A. Ask if they have tried the website and give them the answer.
B. Respectfully talk them through the self-help process.
C. Send them an e-mail with a link to the web site.
D. Tell them that the answer is on the web site and give them the URL.
Answer: B
HDI HD0-400 zertifizierung HD0-400 HD0-400
NO.20 What is a best practice for call management?
A. Listen to the customer description of the incident.
B. Provide the customer with details of the SLA.
C. Ask the customer for a written communication.
D. Use the CRM system to guide the call.
Answer: A
HDI HD0-400 HD0-400 zertifizierungsantworten HD0-400 dumps HD0-400 zertifizierungsfragen
Jeder Kandidat der IT-Zertifizierungsprüfung ist sich im klar sein, dass diese Zertifizierung einen wichtigen Bedeutung in seinem Leben daestellen. Wir stellen den Kandidaten die Simulationsfragen und Antworten mit ultra-niedrigem Preis und hoher Qualität zur Verfügung. Unsere Produkte sind kostengünstig und bieten einen einjährigen kostenlosen Update-Service. Unsere Zertifizierungsschulungsunterlagen sind alle leicht zugänglich. Unsere Website ist ein erstklassiger Anbieter in Bezug auf die Antwortenspeicherung. Wir haben die neuesten und genauesten Schulungsunterlagen, die Sie brauchen.
没有评论:
发表评论